The ownership of this website, www.caminsvius.com / www.caminsvius.es, (hereinafter Website) is held by: MOUNTAIN QUALITY SL (Mountain Travel Agency GC003621), provided with NIF B25414376 and registered in the Mercantile Registry of Lleida and its registration data are, Volume 538, general section, Folio 11, Page number L-9.990, Registration A-0008; and whose contact details are: Avinguda Pas d’Arrò, 5 low – 25530 VIELHA – Telephone + 34 973 64 24 44.
This document (as well as all other documents mentioned here) regulates the conditions governing the use of this Website (www.caminsvius.com / www.caminsvius.es) and the purchase or purchase of products and / or services in it (hereinafter, Conditions).
For the purposes of these Conditions it is understood that the activity that MOUNTAIN QUALITY SL develops through the Website includes:
Self-guided hiking routes of 1 or several days overnight in Hotels / Rural Houses / Hostels and / or Mountain Shelters, with or without luggage transport along the historic rural roads and its variants of the peripheral area of the Aigüestortes National Park and Estany de Sant Maurici.
By using this Website or when making and / or requesting the acquisition of a product and / or service through it, the User consents to be bound by these Conditions and by all the aforementioned, so if you do not agree with everything Therefore, you should not use this Website.
Likewise, it is informed that these Conditions could be modified. The User is responsible for consulting them each time he accesses, browses and / or uses the Website since those that are in force at the time the purchase of products and / or services are requested will be applicable.
For all questions that the User may have in relation to the Conditions, he can contact the owner using the contact information provided above or, where appropriate, using the contact form.
The access, navigation and use of the Website, confers the condition of user (hereinafter referred to, indistinctly, individually as a User or jointly as Users), so they are accepted, since the navigation of the Website begins, all the Conditions set forth herein, as well as their subsequent modifications, without prejudice to the application of the corresponding mandatory legal regulations as the case may be.
The User assumes responsibility for the correct use of the Website. This responsibility will extend to:
The User declares to be over 18 years of age and have the legal capacity to enter into contracts through this Website.
The Website is aimed primarily at Users residing in Spain. MOUNTAIN QUALITY SL does not ensure that the Website complies with laws of other countries, either totally or partially. MOUNTAIN QUALITY SL declines all liability that may arise from such access, nor does it insure shipments or provision of services outside of Spain.
The User may formalize, with his choice, with MOUNTAIN QUALITY SL the contract of sale of the desired products and / or services in any of the languages in which these Conditions are available on this Website.
The duly registered Users can buy on the Website by the established means and forms. They must follow the online purchase and / or acquisition procedure of OUR TOURS DE CAMINS VIUS, during which several products and / or services can be selected and added to the cart, basket or final purchase space and finally click on: ” Send Payment “.
Likewise, the User must fill in and / or check the information requested at each step, although, during the purchase process, before making the payment, the purchase data can be modified.
Next, the User will receive an email confirming that CAMINS VIUS (Mountain Travel Agency) has received their order or request to purchase and / or provide the service, that is, the order confirmation. And, where appropriate, you will also be informed by email when your purchase is being processed. Where appropriate, this information could also be made available to the User through their personal connection space to the Website.
Once the purchase procedure has been completed, the User consents that the Website generates an electronic invoice that will be sent to the User through email. And, where appropriate, through your personal space to connect to the Website. Likewise, the User may, if he so wishes, obtain a copy of his paper invoice, requesting it at firstname.lastname@example.org or at the time of collecting the documentation or using the contact spaces of the Website or through the contact details provided above.
The User acknowledges being aware, at the time of purchase, of certain particular conditions of sale that concern the product and / or service in question and that are shown next to the presentation or, where appropriate, image of it on its page of the Website, indicating, by way of example, but not exhaustive, and attending to each case: name, price, components, quantity, details of the products, or characteristics, mode in which they will be carried out and / or cost of the benefits; and recognizes that the realization of the purchase or acquisition order materializes the full and complete acceptance of the particular conditions of sale applicable to each case.
Unless expressly stated otherwise, MOUNTAIN QUALITY SL is not the manufacturer of some of the products sold or that could be marketed on the Website. Although MOUNTAIN QUALITY SL makes great efforts to ensure that the information shown on the Website is correct, sometimes the components of the products may contain additional or different information from what appears on the Website. Therefore, the User must not only consider the information provided by the Website, but also the information available on the label, the warnings and / or instructions that accompany the product
All purchase orders received by MOUNTAIN QUALITY SL through the Website are subject to the availability of the products and / or that no circumstance or force majeure (clause nine of these Conditions) affects the supply of the same and / or the provision of services If there are difficulties in the supply of some of the products or there are no products in stock on the reserved dates, MOUNTAIN QUALITY SL undertakes to contact the User to offer an alternative and refund any amount that could have been paid as an amount in the event that the user did not agree with the alternative offered. This will be equally applicable in cases where the provision of a service would become unworkable.
The prices displayed on the Website are the final ones, in Euros (€) and include taxes, unless by legal requirement, especially with regard to VAT, a different matter is indicated and applied.
In no case will the Website add additional costs to the price of a product or service automatically, but only those that the User has voluntarily and freely selected and chosen.
Prices may change at any time, but possible changes will not affect orders or purchases with respect to which the User has already received an order confirmation.
The accepted payment methods will be: Credit or debit card, and Bank transfer.
Credit cards will be subject to checks and authorizations by the issuing bank, if said entity does not authorize payment, MOUNTAIN QUALITY SL will not be responsible for any delay or non-delivery and will not be able to formalize any contract with the Username.
Once MOUNTAIN QUALITY SL receives the purchase order from the User through the Website, a pre-authorization will be made on the corresponding card to ensure that there are sufficient funds to complete the transaction. The charge on the card will be made at the time the confirmation of delivery and / or confirmation of the service provided in form and, where appropriate, established place is sent to the User.
In any case, by clicking on “Payment Payment” the User confirms that the payment method used is theirs or that, where appropriate, they are the legitimate holder of the gift card or the credit card.
Purchase or acquisition orders in which the User selects the bank transfer as payment method will be reserved for 5 calendar days from the confirmation of the order to allow sufficient time for the bank transfer to be taken into account by the system of payments used by MOUNTAIN QUALITY SL for the Website. When the system receives the transfer, the order will be prepared and managed.
Through this payment method, the User must ensure that he correctly enters the exact amount of the purchase order, as well as the account number and the transfer reference. In case of error, MOUNTAIN QUALITY SL will not be able to validate the order, which will be canceled.
In the cases in which the physical delivery of the contracted good should be made, deliveries will be made at the CAMINS office (Mountain Quality SL / Mountain Travel Agency) located at Pas d’Arrò Avenue, 5 (Galleries) of Vielha or in Hotel reception the first day.
Except for those cases in which there are unforeseen or extraordinary circumstances or, where appropriate, derived from the personalization of the products, the purchase order consisting of the products related in each purchase confirmation will be delivered within the period indicated on the Website.
If for any reason, which was attributable to you, MOUNTAIN QUALITY SL could not meet the delivery date, you will contact the User to inform him of this circumstance and, he may choose to proceed with the purchase by establishing a new date or cancel the order with Total refund of the price paid.
The User acquires ownership of the products when MOUNTAIN QUALITY SL receives full payment of all amounts due in relation to the purchase or acquisition made, or at the time of delivery, if it takes place at a time after receipt Full amount paid.
In accordance with the provisions of Law 37/1992, of December 28, on Value Added Tax (VAT), purchase orders for delivery and / or provision will be understood to be located in the Spanish VAT application territory if The delivery address is in Spanish territory except the Canary Islands, Ceuta and Melilla. The applicable VAT rate will be the one legally valid at all times depending on the specific article in question.
The User is informed that in case he detects that an error has occurred when entering data necessary to process his purchase request on the Website, he may modify them by contacting MOUNTAIN QUALITY SL through the spaces of Contact enabled on the Website, and, where appropriate, through those enabled to contact customer service, and / or using the contact information provided in the first clause (General Information). Likewise, this information could also be corrected by the User through their personal connection space to the Website.
In any case, the User, before clicking on “Payment Submission”, has access to the space, cart, or basket where their purchase requests are recorded and can make modifications.
Likewise, the User is referred to consult the Legal Notice and General Conditions of Use to obtain more information on how to exercise their right of rectification as established in Organic Law 15/1999, of December 13, on Data Protection of Personal character.
In the cases in which the User acquired products on or through the Website of the owner, they are assisted by a series of rights, as listed and described below:
Right of Withdrawal
The User, as a consumer and user, makes a purchase on the Website and, therefore, assists him of the right to withdraw from said purchase within 15 calendar days before the date of arrival without justification.
If the user or consumer cancels the service contracted before 14 calendar days from the date of arrival, 25% of the payment and signal will be retained (€ 15 per person). If canceled between 14 and 7 days, 50% of the payment and signal will be retained (€ 30 per person). If canceled in less than 7 days, 100% of the payment and signal will be retained. (€ 60 per person).
To exercise this right of withdrawal, the User must notify his decision to Mountain Travels Agency (Mountain Quality SL). You may do so, where appropriate, through the contact spaces enabled on the Website or by email to email@example.com.
The User, regardless of the means he chooses to communicate his decision, must express clearly and unequivocally that it is his intention to withdraw from the purchase contract.
To meet the withdrawal period, it is sufficient that the communication that unequivocally expresses the decision to withdraw is sent before the corresponding deadline expires.
In case of withdrawal, MOUNTAIN QUALITY SL will reimburse the User for all payments received, without undue delay and, in any case, no later than 15 calendar days from the date on which MOUNTAIN QUALITY SL is informed of the decision of withdraw by the user.
MOUNTAIN QUALITY SL will reimburse the User using the same payment method that he used to make the initial purchase transaction. This refund will not generate any additional cost to the User.
The User acknowledges knowing that there are exceptions to the right of withdrawal, as set forth in article 103 of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws.
In this same sense, the provision of a service that the User could contract on this Website is governed, since this same Law establishes that the Right of withdrawal to the Users will not assist when the provision of the service has been fully executed, or when it has begun , with the express consent of the consumer and user and with the acknowledgment by him that he is aware that, once the contract has been fully executed by MOUNTAIN QUALITY SL, he will have lost his right of withdrawal.
In any case, no refund will be made if the cancellation occurs during the route or at the end of it only in cases of force majeure and by means of proof.
Civil liability policy worth 600,000 €
Accident assistance insurance that includes collection, transfer and medical assistance.
MOUNTAIN QUALITY SL recommends that those who have the current Mountain License, use such insurance since the coverage is better. Therefore they will have a discount of € 10 per person.
Unless otherwise provided by law, MOUNTAIN QUALITY SL will not accept any responsibility for the following losses, regardless of their origin:
Likewise, MOUNTAIN QUALITY SL also limits its liability in the following cases:
In this way, the obligations will be suspended during the period in which the cause of force majeure continues, and MOUNTAIN QUALITY SL will have an extension in the period to fulfill them for a period of time equal to the duration of the cause of force majeure.
MOUNTAIN QUALITY SL will use all reasonable means to find a solution that allows us to fulfill our obligations despite the force majeure.
By using this Website, the User accepts that most of the communications with CAMINS VIUS (Mountain Travel Agency / Mountain Quality SL) are electronic (email or notices published on the Website).
For contractual purposes, the User agrees to use this electronic means of communication and acknowledges that any contract, notification, information and other communications that CAMINS VIUS (Mountain Travels Agency / Mountain Quality SL) send electronically comply with the legal requirements of being by written. This condition will not affect the rights recognized by law to the User.
The User can send notifications and / or communicate with CAMINS VIUS (Mountain Travel Agency / Mountain Quality SL) through the contact details provided in these Conditions and, where appropriate, through the contact spaces of the Website.
Likewise, unless otherwise stipulated, CAMINS VIUS (Mountain Travel Agency / Mountain Quality SL) may contact and / or notify the User by email or at the postal address provided.
If any of these Conditions were declared null and void by a final resolution issued by the competent authority, the rest of the clauses will remain in force, without being affected by said declaration of nullity.
These Conditions and any document referred to expressly in these constitute the entire agreement existing between the User and MOUNTAIN QUALITY SL in relation to the object of sale and replace any other agreement, agreement or previous promise agreed verbally or in writing by The same parts.
The User and MOUNTAIN QUALITY SL acknowledge having consented to the conclusion of a contract without having relied on any statement or promise made by the other party, except as expressly mentioned in these Conditions.
The information or personal data that the User provides to MOUNTAIN QUALITY SL in the course of a transaction on the Website, will be treated in accordance with the provisions of the data protection policies (Legal Notice and General Conditions of Use). By accessing, browsing and / or using the Website, the User consents to the processing of said information and data and declares that all the information or data provided is true.
The access, navigation and / or use of this Website and the contracts for the purchase of products through it will be governed by Spanish legislation.
Any controversy, problem or disagreement that arises or is related to the access, navigation and / or use of the Website, or with the interpretation and execution of these Conditions, or with the sales contracts between MOUNTAIN QUALITY SL and the User, will be submitted to the non-exclusive jurisdiction of the Spanish courts and tribunals.
The User can send MOUNTAIN QUALITY SL their complaints, claims or any other comments they wish to make through the contact information provided at the beginning of these Conditions (General Information).
In addition, MOUNTAIN QUALITY SL has official complaint forms available to consumers and users, and they can request MOUNTAIN QUALITY SL at any time, using the contact details provided at the beginning of these Conditions (General Information).
Likewise, if a purchase agreement between MOUNTAIN QUALITY SL and the User emanates a dispute, the User as a consumer may request an out-of-court dispute resolution, in accordance with EU Regulation No. 524/2013 of the European Parliament and of the Council , of May 21, 2013, on the resolution of online litigation in matters of consumption. You can access this method through the website: http://ec.europa.eu/consumers/odr/.